Audra’s Studio – Frequently Asked Questions (FAQ)
Personalization
Q: How do I personalize my order?
A: To personalize your order, please refer to the specific personalization instructions provided directly on each product listing page. You’ll find clear prompts there to guide you through adding names, dates, or custom text.
Q: What is the character limit for personalization?
A: To ensure the best appearance and readability, personalization for names is limited to 15 characters per item. Please refer to the specific character limit detailed on each product listing.
Q: How long does personalization take?
A: Please allow 3-5 business days for your custom order to be crafted before it’s ready for shipping. This ensures each piece receives the careful attention it deserves.
Q: Can I see a proof before you make it?
A: Yes, we can provide a digital snapshot of your personalized design from our crafting program upon request. This allows you to confirm the text and layout before your item is made. Please request your proof in the “Order Notes” during checkout.
Products & Materials
Q: What materials are your ornaments/products made from?
A: We use a variety of high-quality materials to craft our unique items, including sustainable “Eco” wood (Eco Black Cherry, Eco Cherry, Farmhouse, Eco White), clear acrylic, acrylic paints, twine, various papers, and fabrics into each piece. Each product listing provides specific material details.
Q: Are your items waterproof/weatherproof?
A: While many of our items are sealed for added durability, they are generally intended for indoor use or display in protected areas. Due to the natural properties of wood and other materials, we cannot guarantee items are fully waterproof or weatherproof. Please avoid prolonged exposure to moisture or harsh outdoor elements to ensure the longevity of your handcrafted piece.
Q: How do I care for my handcrafted item?
A: Proper care ensures the longevity of your unique pieces!
• Laser Cut Wood & Jewelry: Keep items dry and clean gently with a soft, dry cloth. Avoid prolonged exposure to moisture or harsh chemicals.
• Resin Items: Resin products are for decorative purposes only. Do not use them for food, beverages, or smoking. Avoid prolonged exposure to direct sunlight, as this may cause yellowing over time. Clean with a soft, dry cloth.
• Crocheted Items: Hand wash gently with mild soap and cold water, then lay flat to air dry. Do not machine wash or tumble dry.
Q: Are the colors exactly as they appear on screen?
A: Due to variations in computer monitors and lighting conditions, the colors of our products may appear slightly different in person compared to what you see on your screen. We strive to represent colors as accurately as possible.
Ordering & Shipping
Q: How long will it take to receive my order?
A: Receiving your handcrafted treasures involves two main steps:
1. Processing Time (Crafting & Preparation):
• For Personalized Items: Please allow 3-5 business days for your custom order to be crafted before it’s ready for shipping.
• For Non-Personalized Items: We typically prepare and package non-personalized orders within 3-5 business days.
2. Shipping Time (Transit):
• Important Note: Please be aware that creating a shipping label does not mean your order has been physically shipped yet. Your order will be handed over to the shipping carrier after the processing time.
• Once your package is with the shipping carrier and tracking information is provided, the actual delivery time is out of our hands and depends on the carrier’s schedule. You will receive tracking information once your order ships. We strive to get your beautiful items to you as quickly as possible!
Q: What are your shipping costs?
A: Shipping is free on every order within the United States, with no minimum. Postage is already included in the price you see, so the number on the listing is the number you pay.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. We plan to explore international shipping options in the future.
Q: What is your return/exchange policy?
A: Your satisfaction is important to us!
• Personalized Items: All personalized items are considered final sale and cannot be returned or exchanged. This is due to their custom nature.
• Non-Personalized Items: If you are not satisfied with a non-personalized item, you may return it within 14 days of delivery. Items must be returned unused and in their original condition, and the cost of return shipping is the responsibility of the buyer.
• Damaged in Shipping: If your item arrives damaged, please take photos as soon as you open the package — the damaged item and the box and packing materials it arrived in — and email them to audra@audrasstudio.com within 5 days of delivery. Photos of the packaging are required, since that is what a shipping claim is based on. Once I have them I will make it right with a replacement or a refund. Please keep the original packaging until your claim is resolved.
General
Q: Where is Audra’s Studio located?
A: Audra’s Studio is proudly based in the beautiful Pacific Northwest, where we draw inspiration from the natural beauty around us.
Q: How do I hear about new work and sales? A: Everything gets posted to Facebook first. The Audra’s Studio page is where new listings, restocks and sale announcements go, and the Inside Audra’s Studio group gets the works-in-progress and the first look at things before they hit the shop. I am also on Instagram. There is no email newsletter — following the page or joining the group is how you keep up.
A: Right now, custom means personalization on the animal ornaments — choose your dog’s breed, your cat’s breed, or a farm animal, add their name, and it’s made up just for them. You’ll find those options right on the listing. I’m not taking full custom design requests at the moment, but that may change down the road.